Refund Policy

At CustomFlare KC, we take pride in creating custom products that are made to order, tailored to your specific preferences. In order to maintain the high standard of our craftsmanship and ensure customer satisfaction, we have implemented a No Exchange Policy. This policy outlines our stance on refunds, returns, and exchanges. Please carefully review the following terms:

  1. Refunds: Due to the customized nature of our products, refunds are only available up to 2 hours after your purchase. After two hours of the time the order is placed and payment is received, the sale is considered final. We encourage customers to review their order details, specifications, and customization options before making a purchase.

  2. Returns: We do not accept returns. All our products are made specifically for each customer, based on their individual requirements and preferences. Therefore, we are unable to restock or resell returned items.

  3. Exchanges: Exchanges are not permitted. Since our products are uniquely customized, we cannot exchange an item for a different product or design. We highly recommend double-checking all order details to ensure accuracy and satisfaction.

  4. Communication: We value open and honest communication with our customers. If you encounter any issues with your order or have any concerns, please do not hesitate to contact us. We are committed to resolving any problems promptly and finding a mutually satisfactory solution.

  5. Order Issues: If you receive an incorrect or damaged item, or if there are any errors or defects in the product that are a result of our mistake, please contact us within [X] days of receiving your order. We will work with you to address the issue and find a resolution.

Please note that our No Exchange Policy is in place to ensure that each customer receives a truly unique and personalized product. By placing an order with CustomFlare KC, you acknowledge and accept this policy. We appreciate your understanding and support.